Security & Privacy Policy
Effective Date: March 14, 2024
Last Updated: July 20, 2025
Revena (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Security & Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our store. By using our website, you agree to the terms below.
1. Information We Collect
When you visit our store, we may automatically collect certain information, including:
- Personal Information You Provide: Name, email address, shipping address, billing address, phone number, and payment details when placing an order or signing up for marketing communications (such as email or SMS).
- Automatically Collected Data: IP address, device information, browser type, and browsing behavior (via Shopify’s cookies and analytics tools).
- Order & Transaction Information: Products purchased, order history, and payment method (processed securely by Shopify and payment providers).
We do not knowingly collect data from anyone under 13 years of age.
2. How We Use Your Information
We use your data strictly for:
- Fulfilling and delivering your orders.
- Processing payments securely.
- Communicating about your purchase or responding to support inquiries.
- Sending promotional emails or SMS. (only if you opt-in)
- Improving website performance and customer experience.
- Complying with legal obligations.
3. Data Sharing and Third Parties
We do not sell or rent your personal information. However, we may share your data with trusted third parties only as necessary to provide our services:
- Shopify (store hosting and e-commerce platform)
- Payment Processors (e.g., Shopify Payments, PayPal)
- Shipping Carriers (for order fulfillment)
- Marketing Platforms (only if you opt-in to marketing emails/SMS)
These partners are contractually obligated to protect your information and use it solely for the purpose of providing services to you.
4. Security of Your Information
We take security seriously and implement industry-standard measures, including:
- SSL Encryption: All data transmitted on our website is encrypted using Secure Socket Layer (SSL) technology.
- Secure Payment Processing: We never store full credit card details; all transactions are processed by certified PCI-DSS compliant payment processors.
- Restricted Access: Personal information is accessible only to authorized personnel who require it to perform their duties.
- Regular Security Monitoring: Our website and Shopify’s servers are routinely monitored for vulnerabilities and threats.
While we take all reasonable precautions, no online transmission or storage method is 100% secure. You use our services at your own risk.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access and request a copy of the personal data we hold about you
- Correct or update inaccurate personal information
- Request deletion of your data (“Right to Be Forgotten”)
- Withdraw consent to marketing communications at any time
- File a complaint with your local data protection authority
To exercise these rights, please contact us at: support@revena.us
6. Cookies and Tracking Technologies
Our store uses cookies and similar technologies provided by Shopify to:
- Keep your cart active
- Analyze site traffic and performance
- Provide personalized experiences and marketing
You can manage cookies through your browser settings, though disabling them may impact website functionality.
7. International Data Transfers
If you are accessing our store outside Canada, please note that your data may be transferred and processed in Canada or other jurisdictions where our service providers operate. We comply with applicable data protection laws, including GDPR, when transferring personal data.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g., completing your order or complying with legal obligations).
9. Updates to This Policy
We may update this policy periodically to reflect changes in our practices, services, or legal requirements. The latest version will always be posted on this page with the effective date.
10. Contact Us
If you have any questions about this Security & Privacy Policy or how your data is handled, please contact us at:
Revena
Email: support@revena.us